General Manager - Hotel in Zambia

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Jobs Africa Group Full-Time

  •  Zambia

  • $2000 - $3000 depending on experience hospitality

Job Description

A hotel group in Lusaka, Zambia is looking for a new General Manager to run the day-to-day management of a hotel and its staff. The ideal candidate will be someone who pays attention to the details, sets the example for staff to deliver a standard of service, and meets guest’s needs and expectations with a key aim of customers.


  • Experienced hotelier with at least 5 years’ experience in Managerial position in a 4-star hotel
  • Requires a degree in Hotel Management or similar
  • Must currently reside in South Africa



Guest Relations:

  • Be readily available/approachable for all guests
  • Ensure that departments achieve or exceed guest’s expectations.
  • Take proactive approaches when dealing with guest concerns.
  • Extend professionalism and courtesy to guests at all times.
  • Ensure delivery of excellent customer service at all times, ensuring guests’ comfort and safety;
  • Ensure customer complaints and comments are handled and resolved timely and professionally;
  • Be responsible for evacuation in case of emergency, acting as first point of contact for the team, guests and the emergency services;  


  • Unit Networks:
  • Recognize good team performance on a continuous basis through reward and recognition programme.
  • Assist team leaders in meeting and exceeding company’s goal.
  • Perform periodic staff appraisals by liaising with the Office of the Human Resources to ensure availability of productive and motivated staff;
  • Ensure all important meetings are held regularly in line with annual time management;
  • Conduct monthly reward and recognition meeting celebrating goal and associate achievements.
  • Promote empowerment by recognizing team members that make decision.
  • Develop cross-training program as applicable.
  • Assist subordinate to understand the Group Goal and make new plan to expand the company.
  • Call meeting on monthly basis for review.
  • Complete skill matrix for subordinates to encourage for team leadership learning.
  • Conduct one-on-ones meetings with HR.
  • Provide relevant service training on quarterly basis to enhance the standards of the hotel.
  • Ensure orientation take place from Human Resources Department for all the employees on timely basis.


  • Achieve budgeted revenue and profit goals, balancing cost with guest satisfactions.
  • Comply with all corporate accounting procedures.
  • Maximize revenue through the Yield Management and inventory control systems.
  • Develop annual budget and capital expenditure plans from each department.
  • Aggressively minimize accident, workmen’s compensation, and unemployment claims and resulting costs.
  • Utilize budgets to teach assistants and supervisors to understand financial objectives. Balancing costs with associates/guests satisfaction.
  • Develop and communicate selling strategies, utilizing inventory control, reports and other forecasting tools from PMS.
  • Review these weekly with Sales & Marketing.
  • Be accountable for all relevant product delivery and stock management (mainly food staff, laundry, cleaning materials and bedroom supplies ) including setting stock levels, checking, counting, storage, reconciliation and loos investigation;


Sales & Marketing:

  • Implement and encourage hotel participation in corporate national sales and marketing programs.
  • Ensure effective promotion and business marketing in liaison with the Marketing Manager;  
  • Communicate competitive market conditions to team supervisors and Marketing Manager.
  • Review the inventory controls for room night and business distributions.
  • Continually solicit new business for the hotel.
  • Monitor group block and direct bill processes.
  • Networking during breakfast and social hours to assist sales in uncovering new business leads.
  • Ensure that all Guest Care associates understand hotel selling strategies.
  • Stay current on local market conditions.
  • Assist the hotel sales team with preparing the annual revenue budget and annual marketing plan.
  • Maintain rapport with competitor hotel, lead sources, clients, and local community.
  • Manager sales departments to perform correctly.
  • Review period end reports which are obtained from Sales & Marketing Manager.



  • Perform hands-on duties as needed to deliver guest services.
  • Resides as General Manager over multi units, as well as General Manager full responsibilities for one property.
  • Provide a safe working environment in compliance with all the staff.
  • Responsible for accident prevention programs.
  • Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards.
  • Coordinate preventive maintenance and general clean program so that guest satisfaction goals are attained.
  • Analyze and implement actions using the Systems for Management indicators on a daily/weekly basis.
  • Attend all regional training seminars as outlined in key success factors.
  • Coordinate suite care programs. Identifying trends and making recommendations for improvements.
  • Audit a minimum of 15 rooms on weekly basis and guide House Keeping Manager to resolve the concerns.
  • Ensure cross training for all associates if required



  • Ensure property hiring practices comply and make requirements via Human Resources Department
  • Interview and select potential new hires utilizing Human Resources Department;
  • Promote both Guarantee of fair treatment and open door policies;
  • Complete all daily administration tasks as required and ensure availability of reports/statistics for business analysis and decision making;
  • Use constructive coaching and counselling when addressing associates concerns.
  • Maintain current licenses and permits as prescribed by local, state and federal agencies.
  • Have working knowledge of all corporate brands manuals.
  • Scheduling of management team includes coverage of weekend and evening hours.
  • Pursue additional personal development.
  • With input from the team supervisors, conduct reviews in a timely fashion.
  • Help to develop and manage skill/talent by acting as mentor;
  • Ensure employees understand policies, like pay procedure, bonus plans and benefits.



  • Between $2, 000 to $3, 000, depending on experience
  • This is for a 2-year contract
  • Company car, medical cover, will be provided
  • Food and beverages while on duty as per company policy, phone airtime and fuel allowance as per company policy.
  • At hiring and once a year vacation, the company will provide one (1) return Air ticket from one destination in the country of origin to Zambia.  
  • VISA and Work permit costs will be taken care of by the company.

If you are interested, please send your CV and a recent photograph.


Posted by

Joanna Dunsby
  •  Date Posted: 4 days ago
  •  Job Expires: 38 days, 7 hours


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